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Welcome to InnConcierge ~ A creative, collaborative consulting practice whose priority is helping our Inn and Bed and Breakfast clients be successful.


Our Consulting service focuses on guest services, sales and marketing. Consultant Jim Miller has a long history in hospitality consulting in all styles of properties, large and small. Many Innkeepers know Jim as one of InnConcierge’s evaluators for BedandBreakfast.com’s Diamond Collection.  Those who’ve had the pleasure of Jim’s on site evaluation of their property know his intensity, enthusiasm and expertise.  Jim thoroughly enjoys consulting with Innkeepers nationwide, providing the latest in marketing ideas to increase occupancy and income.  He thinks beyond your visual marketing efforts, to how and who to connect with to expand your opportunities and make connections that benefit your business.

InnFilms: Photography & Video

What’s the difference between “good enough” and great? When it comes to photography, there’s a simple metric: the number of calls and bookings that your web site images elicit. In our immediate gratification world, video is a shortcut, a quick story line, a soundbite and a strangely reliable source of information. Let us help you capture the true flavor and distinctive differences that your business claims.


InnConcierge was contracted with BedandBreakfast.com from 2009 to 2017 to conduct independent inspections of properties applying for membership in the company’s Diamond Collection program.  InnConcierge’s inspection professionals critiqued each Inn on several areas including ratings, telephone/reservation service, staff training procedures, exterior appearance, public areas, guest rooms and amenities, guest service and hospitality, food and beverage, exercise/spa options, systems, and sales and marketing.  A point was made to discover the uniqueness of each property – their WOW!

InnConcierge is available to conduct these same in-depth inspections whether for association membership requirements or for individual property owners.  An on-site inspection is provided with a follow-up report that highlights strengths as well as providing you with areas that need improvement.