Consulting Services


InnConcierge Consulting Affiliate Jim Miller

Innkeepers value Jim’s ability to make subtle changes in operations and in marketing strategies that lead to an increase in sales and occupancy.  Jim has more than 25 years of nationwide hospitality consulting experience with Inns, Bed and Breakfasts and larger hospitality properties.   

Reservations Training – The Lost Art of Selling:  in many consultations or evaluation reviews, it is this category of evaluating how the Inn operator handles the general incoming telephone inquiry, relative to our specific, simple but effective standards, that 9 out of 10 Inns fall short.  Jim’s 3-4-hour session covers a 6 step model – applicable to Inns of all sizes and style; the format allows for test calls in advance, is very interactive and leaves an ROI for this LOST Art of Selling seminar.

Evaluation / Consultation:  almost all Inn owners advise that the consultation and the specific feedback Jim provides is worth every penny of the fee.  One such membership inspection trip resulted in a fail and the operator was inclined to advise “it’s the best test I have ever failed, and thanks to Jim’s information and easy to implement changes and recommendations we have a clear idea of how to improve.”  

Speaking Engagements:  Jim is available for speaking engagements for hospitality conventions, and association meetings and conferences.  He motivates people to broaden their thinking in regard to marketing and to reach for a higher level of guest service.

Contact Linda Remy to discuss your interest in engaging Jim’s services.